Donvoo is a platform operated by XTrend Lab LLP, a limited liability partnership registered in Assam, India. Donvoo provides support for the Donvoo platform, supported third-party integrations, and billing-related matters.
Contact Support
If you need assistance with Donvoo, you can contact our support team at care@donvoo.com.
Our support team aims to respond to support requests within 3 business days. Response times may vary depending on the complexity of the issue, the information required to investigate it, or circumstances affecting the availability of our systems or third-party services.
When contacting support, please provide enough information for us to understand and investigate the issue. This may include your account email address, the relevant workspace or organization, a description of the problem, the approximate date and time when the issue occurred, relevant screenshots, and any error message displayed by the platform.
For your security, do not send passwords, authentication codes, session cookies, access tokens, refresh tokens, private API keys, payment-card information, or other sensitive credentials through support communications.
Platform Support
Our support team can assist with issues relating to the Donvoo platform, including account access, platform functionality, configuration issues, errors, general technical problems, and questions regarding the use of available features.
Support may require additional information from you to reproduce or investigate a reported issue. Where necessary, we may request screenshots, error messages, browser or device information, or other non-sensitive technical information.
Integration Support
Donvoo may provide integrations with third-party platforms, applications, APIs, artificial intelligence services, communication platforms, and other external services.
Our support team can assist with the Donvoo side of supported integrations, including connection issues, configuration, authorization problems, and issues with functionality provided directly by Donvoo.
Third-party services remain independently operated and may have their own terms, technical requirements, availability, security practices, and support procedures. Donvoo cannot guarantee the availability, functionality, security, or continued compatibility of third-party services.
If an issue originates within a third-party platform or service, you may need to contact that provider directly. This may include services provided by companies such as OpenAI, Anthropic, Meta, Google, or other external providers.
Donvoo is not responsible for failures, outages, security incidents, data loss, changes, restrictions, or other issues originating from third-party services, except to the extent that such responsibility cannot legally be excluded or limited.
Billing Support
For questions relating to Donvoo subscriptions, invoices, payments, billing status, plan changes, or other billing-related matters, contact care@donvoo.com.
When contacting us regarding billing, please provide the email address associated with your Donvoo account and any relevant invoice, transaction, subscription, or payment reference where available.
For security reasons, do not send complete payment-card numbers, CVV numbers, passwords, or other sensitive financial credentials through email or support requests.
Account Access
If you are unable to access your Donvoo account, contact care@donvoo.com and provide the email address associated with your account along with a description of the issue.
For security purposes, we may need to verify account ownership before making changes to an account or providing access-related assistance.
We will not request your password, authentication codes, private API keys, access tokens, or other confidential credentials through support communications.
Reporting a Security Issue
If you believe you have discovered a security vulnerability, unauthorized access, data exposure, or other security issue affecting Donvoo, please contact us at care@donvoo.com as soon as reasonably possible.
Please provide a clear description of the issue, the affected Donvoo feature or URL, steps that may allow us to reproduce the issue, and any relevant supporting information. Please remove passwords, access tokens, API keys, personal credentials, or other sensitive information before submitting your report.
Do not intentionally access, modify, download, delete, or disclose information belonging to other users, attempt to disrupt Donvoo’s availability, or publicly disclose a suspected vulnerability before giving us a reasonable opportunity to investigate and address it.
Data and Privacy Requests
For requests concerning your personal information, including requests for access, correction, deletion, or other privacy-related matters, contact care@donvoo.com.
Privacy requests may require verification of your identity before we can process them. Where information is controlled or processed by a third-party service, you may need to contact that third party directly.
For more information about how Donvoo handles personal information, please refer to our Privacy Policy.
Service Availability
Donvoo aims to provide a reliable and continuously improving service; however, we do not guarantee uninterrupted or error-free availability.
Temporary interruptions may occur due to maintenance, upgrades, technical problems, infrastructure issues, security incidents, internet or telecommunications failures, third-party service interruptions, or other circumstances outside our reasonable control.
Where appropriate, we may provide information regarding significant service interruptions through available communication channels.
Third-Party Service Issues
Donvoo relies on certain third-party infrastructure, technology, APIs, integrations, and services to provide some functionality. The availability or performance of Donvoo may therefore depend on services operated by third parties.
If a third-party provider experiences an outage, security incident, API change, service restriction, data-processing issue, or other technical problem, Donvoo may be unable to resolve the underlying issue directly. We may provide reasonable assistance in identifying whether an issue originates from Donvoo or a third-party service, but the third party may ultimately be responsible for resolving issues within its own systems.
Contact Information
For all general support, technical assistance, integration support, billing enquiries, and security-related reports, contact:
XTrend Lab LLP
Brand: Donvoo
Registered State: Assam, India
Registered Address: Assam, India
Website: donvoo.com
Support Email: care@donvoo.com
Typical support response time: Within 3 business days.
Related Policies
For information about how Donvoo collects, uses, and protects personal information, please refer to our Privacy Policy.
For the terms governing your use of Donvoo, please refer to our Terms & Conditions.
© 2026 XTrend Lab LLP. All rights reserved.