Donvoo Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how XTrend Lab LLP, operating under the brand Donvoo (“Donvoo”, “we”, “us”, or “our”), collects, uses, stores, and protects information when you visit, access, or use donvoo.com, including any services, forms, features, applications, or integrations made available through the website or Donvoo platform. By accessing or using Donvoo, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Donvoo is a brand operated by XTrend Lab LLP, a limited liability partnership registered in Assam, India. Our registered state is Assam, India, and our registered address is Assam, India. The Donvoo website is available at donvoo.com. For privacy-related questions, requests, or concerns, you may contact us at care@donvoo.com.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Donvoo website, Donvoo forms and enquiry mechanisms, Donvoo accounts and services where applicable, communications between you and Donvoo, and features or integrations operated or provided by Donvoo.

This Privacy Policy does not govern third-party websites, applications, platforms, APIs, artificial intelligence services, or other services that you independently access, connect to, or use in connection with Donvoo. Such third-party services may include platforms operated by companies such as OpenAI, Anthropic, Meta, Google, or other technology providers. These third parties operate independently from Donvoo and process information according to their own privacy policies, terms of service, security practices, and data-processing arrangements.

3. Information We Collect

Depending on how you interact with Donvoo, we may collect information that you voluntarily provide to us. This may include your name, email address, phone number, company or organization name, job title or role, business requirements, information submitted through forms, information contained in communications with us, and any other information that you choose to provide.

When you visit or use Donvoo, certain technical information may also be collected automatically. This may include your IP address, browser type and version, device type, operating system, referring website or source, pages visited, date and time of access, general website usage information, request and response information, and technical, security, and error information. This information may be used to operate, secure, maintain, troubleshoot, and improve Donvoo.

4. Cookies and Similar Technologies

Donvoo may use cookies and similar technologies where necessary for the operation, functionality, and security of the website or service. These technologies may be used to maintain secure sessions, authenticate users, remember necessary preferences, protect against unauthorized access, prevent fraud or abuse, and maintain website functionality.

Donvoo does not currently use third-party advertising or marketing tracking technologies for behavioural advertising. You may control or disable cookies through your browser settings, although disabling certain cookies may affect the functionality of parts of the website or service.

5. How We Use Information

We may use the information we collect to provide, operate, maintain, and improve Donvoo and its services; respond to enquiries and support requests; create and administer accounts where applicable; provide requested services and features; communicate with users; maintain the security and integrity of our systems; detect, prevent, and investigate fraud, abuse, unauthorized access, or other security incidents; troubleshoot technical problems; maintain operational and security records; comply with applicable laws and legal obligations; establish, exercise, or defend legal claims; and enforce our terms, policies, and agreements.

We will not intentionally use personal information for purposes materially incompatible with the purposes described in this Privacy Policy except where such use is permitted or required by applicable law.

6. Third-Party Integrations and Services

Donvoo may provide integrations or functionality that allow users to connect Donvoo with third-party services, platforms, applications, APIs, artificial intelligence systems, communication platforms, or other external services. These may include, without limitation, services operated by OpenAI, Anthropic, Meta, Google, or other technology providers.

When you choose to connect Donvoo to a third-party service, information may be transmitted between Donvoo and that third party as necessary to provide the requested integration or functionality. The information transmitted will depend on the integration, the functionality being used, the permissions granted, and the actions initiated or authorized by you.

Third-Party Responsibility

Donvoo is not responsible for the privacy, security, availability, reliability, data processing, data retention, data storage, or other practices of third-party services. Once information is transmitted to a third-party service in accordance with an integration or action initiated or authorized by you, that third party may process the information under its own privacy policy, terms of service, security practices, data retention policies, account settings, and applicable data-processing arrangements.

You are responsible for reviewing and understanding the terms and privacy practices of any third-party service before connecting it to Donvoo or transmitting information through it. For example, if you connect Donvoo to an artificial intelligence service such as OpenAI or Anthropic, any processing carried out by that provider is governed by the applicable terms, policies, and controls of that provider.

Donvoo does not control and cannot guarantee the security, availability, or handling of information after it has been transferred to a third-party service. If a third-party service experiences a security incident, unauthorized access, data breach, outage, misuse, data loss, or other issue occurring within that third party’s systems or environment, Donvoo will not be responsible for the third party’s acts, omissions, systems, security practices, or resulting consequences, except to the extent that liability cannot lawfully be excluded or limited.

7. Service Providers

We may use trusted third-party service providers to operate and maintain Donvoo, including providers of cloud hosting and infrastructure, databases, email delivery, authentication, security services, technical infrastructure, and other services necessary for the operation of Donvoo.

Where these providers process personal information on our behalf, they may access or process such information only to the extent reasonably necessary to provide their services to us and subject to applicable contractual, security, and legal requirements.

Donvoo does not sell personal information to third parties.

8. Legal and Safety Disclosures

We may disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, or legal processes; respond to lawful requests from government or regulatory authorities; protect the rights, property, or safety of Donvoo, XTrend Lab LLP, our users, or other individuals; detect or investigate fraud, abuse, or security incidents; enforce our agreements, policies, or terms; or establish, exercise, or defend legal claims.

9. Business Transfers

If XTrend Lab LLP or Donvoo is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

10. Third-Party Websites

The Donvoo website may contain links to websites, applications, platforms, or services operated by third parties. These third parties operate independently from Donvoo and may have their own privacy policies, terms, and security practices.

Donvoo is not responsible for the privacy practices, security, content, availability, or data-processing activities of third-party websites or services. You should review the privacy policy and terms of any third-party website or service before providing information to it.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to provide services, maintain business and customer records, resolve disputes, maintain security, prevent fraud and abuse, comply with legal, accounting, and regulatory requirements, and enforce our agreements.

The specific retention period may vary depending on the nature of the information and the purpose for which it was collected. When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal, contractual, security, and operational requirements.

Information held in backups may remain for a limited period until those backups are overwritten or securely deleted in accordance with our normal backup procedures.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Depending on the nature of the information and the service involved, these safeguards may include encryption in transit, authentication and access controls, restricted access to personal information, secure hosting and infrastructure, security monitoring, system logging, and backup and recovery procedures.

However, no method of electronic transmission, storage, or processing is completely secure. While we take reasonable measures to protect information, we cannot guarantee that our systems or information transmitted through them will always be completely secure. This limitation also applies to third-party services connected to or accessed through Donvoo, which are subject to their own security practices.

13. International Data Transfers

Donvoo and its service providers may process or store information in countries other than India. Third-party services connected by users may also process information in jurisdictions outside India.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to implement appropriate safeguards. However, information transferred directly to a third-party service through an integration may subsequently be processed by that third party in accordance with its own policies, terms, and applicable data-processing arrangements.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of personal information, request restriction of certain processing, object to certain processing, withdraw consent where processing is based on consent, and raise a complaint with an applicable data-protection or regulatory authority.

These rights may be subject to applicable legal limitations and exceptions. To make a privacy request, you may contact us at care@donvoo.com. We may need to verify your identity before processing certain requests.

Where information is processed independently by a third-party service, you may need to exercise your applicable privacy rights directly with that third party.

15. Children’s Privacy

Donvoo is intended primarily for business and general audiences and is not directed specifically toward children. We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Donvoo in circumstances where it should not have been collected, please contact us at care@donvoo.com.

16. Information Provided About Other Individuals

If you provide personal information about another individual to Donvoo, you are responsible for ensuring that you have the necessary authority or permission to provide that information where required by applicable law. This may include information relating to employees, customers, leads, business contacts, vendors, or other individuals.

Where Donvoo processes information on behalf of a business customer, that customer may be responsible for determining the purposes and means of processing such information and for ensuring that it has the necessary legal basis and authority to provide the information to Donvoo.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Donvoo’s services, website, technology, third-party integrations, applicable laws and regulations, data-processing practices, or security and operational requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. Where required by applicable law, we may provide additional notice regarding material changes.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding how your information is handled, please contact us at:

XTrend Lab LLP
Brand: Donvoo
Registered State: Assam, India
Registered Address: Assam, India
Website: donvoo.com
Email: care@donvoo.com

We will make reasonable efforts to respond to legitimate privacy enquiries within an appropriate timeframe.